This page explains how to request deletion of an Aegis account. Aegis is provided by DigiPants Network Pvt. Ltd.
You can also start this process in the Aegis app from Account → Request account deletion.
How to request deletion
- Email support@aegis-us.online from the email address associated with your Aegis account.
- Use the subject “Request to delete my Aegis account.” If you cannot email from that address, contact support and we will help verify account ownership.
- We will verify the request before processing it. Do not send your password, sign-in codes, or scan contents.
Submitting a request does not immediately delete your account. After verification, we aim to complete deletion within 30 days. If more information is needed or a retention requirement affects the request, we will contact you.
What deletion covers
A completed request deletes the Aegis account and associated Aegis application data where deletion is supported and not subject to a retention requirement. This may include saved Protection Activity, saved analyses and reports, Identity Protection records (including monitored identities and exposure history), alert preferences, and other account-linked application data.
Records that may be retained
Some billing, subscription, transaction, security, or request records may need to be retained for legal, accounting, dispute-resolution, or fraud-prevention purposes. Any retained records are limited to what is legally or operationally required and kept only for the necessary period. Retained records are not used to restore access to a deleted Aegis account.
For questions about a deletion request, contact support@aegis-us.online or visit our Contact page.